Bag ‘ruined’ at Manchester Airport: Jet2 passenger fumes after checking in ‘perfect’ suitcase


An elderly holidaymaker had his holiday spoiled after baggage handlers wrecked his suitcase and left it was burn marks.

Ken Doyle flew from Manchester Airport to Corfu for a week-long holiday with his wife Yvonne on September 27.

The 68-year-old claimed that when he checked in his luggage in Manchester it was in ‘perfect order’ but was ‘destroyed’ when he collected it in Corfu hours later.

Their broken case is the latest in a string of claims embarrassing incidents involving Manchester Airport.

Just last month, footage of baggage handlers at the airport throwing passenger’s bags onto a trailer amassed more than one million views online. Bags were thrown so hard that some fell on the floor.

Mr Doyle said: ‘The bags were checked in on a conveyor belt and it looks to me like it has got caught on something and it has been ripped open.

‘This has made a hole in the edge of the material and, in some places, it looks singed.

‘When I last saw it, it was in perfect order and the next it was destroyed.’ 

The retired paramedic from Southport said a bottle of e-cigarette liquid was also in the case and damaged. He was concerned the bottle could have been a potential fire hazard.  

He said: ‘A small bottle of juice for the e-cig was inside the suitcase and it ended up ruined. It’s not the cost I am bothered about, it is the potential hazard.’

The couple usually go on holiday once every few years and were forced to take time out of their break to buy a new case which cost €35. 

Mr Doyle added: ‘The zip was no longer working, so it wasn’t usable. We had three cases in total, one we put in our overhead compartment and another fabric one that we checked in as well which was returned fine.’

The retired pair were planning to fly back with the damaged case for inspection.

A Jet2 spokesperson said: ‘We are sorry for the damage caused to Mr Doyle’s bag, and our team is making contact with him to resolve the matter.’ 

A Manchester Airport spokesman said Jet2 would have handled Mr Doyle’s luggage from Manchester.


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