THOUSANDS of BT, Plusnet and TalkTalk customers are complaining that their broadband has gone down.
BT, Plusnet, and TalkTalk say there’s been a fire at an exchange – the point where your home broadband connects to the network in your area – in the north east and it’s causing an outage in the Newcastle area.
The providers all say the fire has now been contained, and TalkTalk adds that its broadband issues should now be resolved.
BT and Plusnet are still working on fixing the service.
Problems appeared to begin around 12:30pm today as many households are relying on the connection to work from home.
More than 2,000 TalkTalk customers reported issues with the service, according to complaints site Downdetector.
Meanwhile, 1,770 people have reported problems with BT and more than 300 complaints have been submitted about Plusnet.
Heat maps on Downdetector suggest that customers all over the UK are experiencing problems with the service, but BT, Plusnet, and TalkTalk have told The Sun they’re only aware of the issues in Newcastle.
Frustrated customers have taken to Twitter to share their annoyance at the loss of connection.
One Plusnet customers wrote: “I don’t often complain but #plusnet has been dire today.
“WFH hasn’t been possible this morning I’ve lost several hours of paid work when I am just starting to get my business going again.”
Caitlin said: “Of course @talktalk is down when I want to see 10 years of One Direction at 4.”
Jack wrote: “@bt_uk hi, please can you tell me if broadband is currently down in my area?
“It’s not mentioned on the automated message but my box is solid orange and cannot reconnect.”
Another customer in the Scottish borders said that he’s having problems with his broadband too, while others say it is affecting connection in Worcester as well.
TalkTalk has around 4.3 million broadband customers, while BT has around nine million broadband customers.
Spokespeople from BT, Plusnet, and TalkTalk have apologised to customers for the inconvenience.
They’re not the only providers to cut out for households – two days ago, Sky customers suffered an outage leaving hundreds of users struggling to access the internet.
Virgin Media went down earlier this month, affecting hundreds of customers.
Post Office internet also suffered an outage recently, leaving thousands of customers unable to work from home.