How to get a refund from TUI for your holiday to Spain as it cancels thousands of flights

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HOLIDAYMAKERS have had TUI trips to mainland Spain cancelled due to new government travel advice – here’s how you can claim a refund.

It comes after the Foreign and Commonwealth Office (FCO) updated its guidance just yesterday to ban all but essential travel to mainland Spain.

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Travel to Spanish islands, such as to the Canaries and the Balearics, can still go ahead but anyone returning from mainland Spain and the Spanish islands must now quarantine for 14 days on arrival in the UK.

The government says this follows an increase in coronavirus cases in certain regions of Spain.

But holidaymakers already in Spain are not being told to leave sooner than planned, and to instead follow local advice.

Here’s what it means for those 6,000 customers with affected TUI trips.

If you’re currently on holiday in Spain the government advice is not to leave sooner than planned.

TUI has also confirmed that all return flights will still go-ahead as scheduled.

So while the change in government stance is worrying you can still enjoy your trip and head home as planned; just ensure you follow any local coronavirus measures.

Once you get home you will, however, have to quarantine for 14 days.

If you decide to leave you trip early you’re unlikely to get a refund from TUI or have the cost of a new flight reimbursed.

You won’t be able to claim to your card provider for these costs either as the service you had booked is still going ahead; even if you no longer want it.

You’re also unlikely to be covered by your insurance if you decide to end your trip early but it’s worth double-checking the small print.

TUI has cancelled all holidays to mainland Spain up to and including Sunday August 9, which has seen 32 flights cancelled.

This means you won’t be able to travel as planned.

If your trip has been cancelled, TUI says it will proactively contact you offer either:

No fees will be charged in these scenarios.

Customers who booked online or via the app can make the changes through “manage my booking”, while customers who booked in store can call the contact centre.

Package holiday operators are required by law to provide an alternative trip of the same or similar standard or to provide a full refund where holidays are cancelled.

If you experience difficulties reclaiming from TUI you could try claiming to your card provider under Section 75 of the Consumer Credit Act for credit card bookings of between £100 and £30,000.

Meanwhile, debit card holders and those who paid less than £100 on credit card may be able to claim under similar Chargeback rules, although these aren’t legally binding like Section 75.

You may also be covered for cancelled trips under your travel insurance, although most new policies exclude coronavirus disruption.

Customers with holidays from August 10 will be updated on Friday July 31 on the status of their trips.

In this scenario; it’s best not to cancel your trip as you’re unlikely to get a refund and might be charged cancellation fees. Instead, sit tight for TUI’s update.  

Given travel to the Balearic Islands and Canary Islands is allowed, TUI trips booked from today onwards will still run as planned.

You’ll just have to quarantine for 14-days on returning to the UK.

If you no longer want to travel due to the quarantine rules, TUI says trips between now and August 9 can be swapped for:

No fees will be charged in these scenarios.

Customers who booked online or via the app can make the changes through “manage my booking”, while customers who booked in store can call the contact centre.

In this scenario you’re reliant on TUI’s help as card providers are unlikely to pay out if you choose to cancel, given the service you paid for is still going ahead.

Insurers will also not payout if you decide to cancel.  

Customers with holidays from August 10 will be updated on the status of their trips on Friday July 31.

In this scenario; again it’s best not to cancel as you may not get a refund and might be charged cancellation fees. Instead, sit tight for TUI’s update.  

There are concerns the government could dash more holidays, with fears over trips to Germany and France too.

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