A mum told how she was removed from a plane after her two-year-old son removed his mask to have a snack before take off.
Jodi Degyansky, 34, said she was told on multiple occasions that Hayes needed to be wearing his mask on the flight from Fort Myers, Florida, to Chicago on Saturday.
She claims she assured flight attendants they would wear the mask for the whole flight.
But Jodi says the Southwest Airline flight which had already left the gate turned back to kick her off even though she argued that her son had put his mask back on.
“Flight attendants kept coming over asking if we would wear it the full flight, and I said he would.
“It definitely was a struggle but something we’re working on,” Ms Degyansky told USA Today.
“A couple minutes later, we were pulled back into the gate and I was asked to leave the plane accompanied by the manager, the supervisor, the flight attendants and the pilot.”
Jodi says she wants airlines to have a bit more compassion for parents who have young children and struggle keeping their masks on the entire flight.
She said she felt humiliated having to leave the plane.
Jodi says she ended up booking herself into an American Airlines flight and had to fork out $600.
Centers for Disease Control guidelines say that children two years and above should wear a mask if it’s hard to social distance.
Southwest Airlines said it was looking into the incident and would reach out to the customer.
In a statement to Mirror Online, a spokesman said: “Southwest Airlines requires all Customers over the age of two to wear a face covering or face mask while traveling to help prevent the transmission of Covid-19.
“We communicate this policy to all Customers at multiple touchpoints throughout the travel journey including during booking, in a pre-trip email sent prior to departure, and during a required acknowledgement that’s part of the Customer Health Declaration Form which appears during the check-in process on the Southwest app, Southwest.com, Southwest’s mobile website, and airport kiosks.
“If a Customer is unable to wear a face covering for any reason, Southwest regrets that we are unable to transport the individual.
“In those cases, we will issue a full refund and hope to welcome the Customer onboard in the future, if public health guidance regarding face coverings changes.
“Caring for others with our Southwest Hearts is at the center of everything we do, which is especially important during this pandemic.
“We appreciate the ongoing support and spirit of cooperation among our Customers and Employees as we collectively take care of each other while striving to prevent the spread of Covid-19.”