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Tesco, Sainsbury’s, Asda, Morrisons, Waitrose and Co-op share new delivery rules

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Leading supermarkets are bracing themselves for an increase in delivery slot requests over the next few months.

Not only is the build-up to Christmas always intense, but thousands are shielding or in self-isolation.

Delivery bookings are already becoming more and more popular as the days go by – but additional rules are now in place.

The threat of another lockdown still looms so supermarkets such as Tesco, Iceland, Sainsbury’s, Asda, Morrisons, Waitrose and Co-op have updated their delivery service guidelines to keep all their customers in the picture.

Here are the full rules for six of the leading stores, as reported by MyLondon.

Asda is offering same-day delivery if you order online before 12pm.

Delivery Passes aren’t available at the moment to help manage demand.

The website states that Asda can’t guarantee customers a delivery slot right now, but if you don’t save money on your Delivery Pass they will refund the difference.

All drivers and collections colleagues will maintain a two-metre distance at all times, and colleagues have been provided with alcohol hand gel and cleaning materials to keep equipment clean for every order.

The supermarket recommends booking well in advance because there are few slots available.

If you are self-isolating, mention this in the “delivery instructions” section when ordering or update them in your online address book.

Drivers can not enter houses or hand over bags at the doorstep.

Morrisons is now able to accept rejected substitutions.

The supermarket has increased the number of home delivery and click and collect slots available – they can handle over 650,000 orders per week.

Priority is given to vulnerable customers – the site claims they are offering slots to the elderly and vulnerable first.

Sainsbury’s has contacted 270,000 vulnerable customers to offer the service.

Tesco delivery slots are full for the next few weeks so people will need to shop in-store where possible.

The supermarket wants to free up spots for the vulnerable so ask that if you can go to a shop, please do.

The website said that Tesco are looking to increase the slots available and when it is able to do this more vulnerable slots will be set aside.

Tesco is delivering to customers in self-isolation and you can let them know that you’re in self-isolation when you order, or by letting the driver know when he arrives.

Waitrose has set a purchase limit of two packs on a small number of items including toilet rolls and hand sanitiser for online purchases.

The supermarket is contacting customers on the vulnerable lists that the Government shares and have committed that at least 25 per cent of their online slots will go to these customers.

Waitrose has more than 170,000 slots each week.

The Co-op offers two hour and same-day slots.

All deliveries are now limited to 30 items per shop to ensure they can service everyone.

Bagless shopping is no longer an option to reduce contamination

Iceland offers free next day delivery on food shops over £35.

You can book slots in the next six days from your order and there are plenty free.

You may have to settle for an early or late slot though as these are usually the most widely available.

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