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Model on Ryanair flight ‘told to take off designer facemask had to put on dirty spare’


A model says she was ordered to put on a dirty mask on a Ryanair flight after she was stopped from wearing her own.

Bluebell Wooi was wearing a floral reusable face covering made by a fashion designer friend for a flight back to the UK from Italy.

But as she was boarding, she was ordered to take it off and put on a disposal mask.

Because she did not have one she was told to ask the other passengers for a spare.

Bluebell did as ordered but said the only disposable mask she found was one covered in dirt and had already been worn by the stranger who gave it to her.

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When she explained this to the cabin crew, she was told she must wear the dirty disposal mask in place of her reusable one if she wanted to board the plane.

And she claimed to make matters worse, the crew themselves were all wearing reusable fabric masks, much like the one she was originally wearing.

Bluebell, who lives in Camden, north London, spoke of the mask situation after jetting home on Tuesday.

“It was dirty and I really didn’t want to,” she said of the mask handed to her.

“I showed it to the Ryanair staff and was told I must wear that mask over my own.

“I just think it’s completely bonkers. It doesn’t make any sense to wear a mask used by a stranger over my own reusable one.

“And to make things even more bonkers, all the cabin crew on board the flight were wearing reusable masks themselves, so I don’t know what it was all about.

“No one else seemed to be told to put on another mask as far as I could see other than the man in front of me.

“I don’t know if there was some kind of memo I missed about wearing a disposable mask over a reusable one, but if there was one, I didn’t receive it.”

Bluebell was travelling on the budget airline with her 72-year-old grandmother Sybil after holidaying in Calabria, Italy.

A spokesman for Ryanair said: “In line with the requirements set out in the Italian Decree, DCPM N.15, 7 Aug, the use of surgical face masks is mandatory on all flights to, from and within Italy.

“Customers are informed of this requirement by email and SMS ahead of their journey, as failure to comply can result in passengers being denied boarding.”


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