Traveller ‘humiliated’ by KFC after being refused service at drive-thru in horse and cart


A TRAVELLER claims KFC humiliated him by refusing to serve him because he was in a horse and cart.

Ian Bell trotted up to the window of a drive-thru and tried to order a bargain bucket.

But a manager at the Carlisle branch told him to leave for the safety of other customers.

The bewildered singleton says his beloved steed Jon Jon is as “good as gold” and made the argument, “horse and carts were around long before motor cars”, adding, “I don’t get it”.

Photos show Ian and Jon Jon, a seven-year-old Irish Cob, pitched up outside the KFC restaurant in Carlisle, Cumbria.

Ian said: “I couldn’t believe what I was hearing, I’d done nothing wrong. Jon Jon was behaving himself, he was quiet as a lamb – he’s a very well-behaved horse.

“In the end I had to go to McDonald’s for a Big Mac. No one there batted an eyelid, they didn’t say anything to me at all, they just served me my food.”

Dad-of-one Ian added: “I think my treatment from KFC has been downright disgusting and discriminatory against people who use horse and carts.”

A KFC spokesman said: “We’re sorry for Ian and Jon Jon’s experience – but the safety of our guests is really important, so we can’t allow horse drawn vehicles in our drive-thrus.”

Ian said he hasn’t tried taking the horse and cart through any other drive-thru but added that he is keen to see if Burger King will let him in.

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