UK motorway services rated by food prices, facilities and cleanliness of toilets

0

Operators Extra and Westmorland came out on top, achieving a 97% satisfaction rating in a poll of 9,808 people.

Between them they only operate 10 of England’s 112 motorway service areas, including Beaconsfield on the M40 in Buckinghamshire, Gloucester on the M5 and Tebay on the M6 in Cumbria.

Euro Garages was ranked in third place with 96% of users satisfied, followed by Roadchef (95%), Moto (93%) and Welcome Break (92%).

There was a year-on-year increase in satisfaction across all service areas of three percentage points to 93%, according to the survey conducted by watchdog Transport Focus.

Cleanliness of toilets was rated as satisfactory by 89% of visitors, while friendliness and helpfulness of staff scored 94%.

Visitors were least satisfied with the value for money of the food and drink they bought, at just 69%.

Transport Focus chief executive Anthony Smith said: “As the country emerges out of lockdown and people take to the roads for staycations this summer, motorway services will provide a vital opportunity for drivers to take a break on their journey.

“Motorway services provide customers with a great experience with friendly and helpful staff, but there is still room for improvement when it comes to the value for money of the food and drink on offer.”

Share.

About Author

Leave A Reply